16bd Privacy Policy
— Your Data, Protected

This Privacy Policy ("Policy") is issued by 16bd ("we", "us", "our", "Platform") and applies to all personal data collected, processed, stored, or otherwise handled by 16bd in connection with the operation of the website at https://16bd.im, its subdomains, and any associated mobile applications or services (collectively, the "Platform").

This Policy is addressed to all individuals who interact with the 16bd Platform, including registered account holders ("Players"), visitors who browse the Platform without registering, and prospective players who engage with 16bd marketing communications. By accessing or using the 16bd Platform in any capacity, you acknowledge that you have read and understood this Policy.

16bd is committed to processing personal data lawfully, fairly, and transparently. We collect only the data that is necessary for the purposes described in this Policy, and we do not sell personal data to any third party for their independent marketing use. Our approach to data handling is guided by the principle that your personal information belongs to you, and our role is to be a responsible and accountable custodian of that information for as long as it is in our care.

This Policy should be read together with the 16bd Terms & Conditions and the Responsible Gaming Policy, both of which are accessible from the footer of every page on the Platform. Where any provision of this Policy conflicts with any other document, this Privacy Policy shall take precedence with respect to matters of personal data handling.

16bd uses personal data for specific, clearly defined purposes. We do not use personal data for any purpose that is incompatible with the purposes described below. Where we intend to use your data for a new purpose not covered by this Policy, we will update this document and, where required, seek your consent before proceeding.

Account Management & Service Delivery

The primary use of your personal data is to create and maintain your 16bd account, process your deposits and withdrawals, settle your bets, deliver your game results, and manage your bonus entitlements. Without this processing, we cannot provide the Platform services you have requested.

Identity Verification & Fraud Prevention

We use identity and KYC data to verify that you meet the age requirement of 18 years or older, to confirm that you are who you say you are, and to detect and prevent fraudulent account activity. This includes cross-referencing registration details against internal watchlists and, where required by law, third-party identity verification services.

Responsible Gaming Monitoring

Gameplay and transaction data is analysed by our responsible gaming systems to identify patterns that may indicate problem gambling behaviour — such as rapidly increasing bet sizes, extended uninterrupted play sessions, or repeated failed withdrawal attempts. Where such patterns are identified, our team may proactively reach out to the player and, if necessary, apply protective account restrictions in line with our Responsible Gaming Policy.

Security & Platform Integrity

Technical and device data is used to monitor for suspicious login activity, detect automated bot access, identify IP-based fraud patterns, and protect the Platform from denial-of-service attacks or other security threats. Security-related processing is conducted on the basis of 16bd's legitimate interest in maintaining a safe and fair Platform for all players.

Customer Support

Communications data is used to investigate and resolve your support queries, settle disputes over bet outcomes or transaction failures, and maintain a complete history of account-related interactions. Support interactions may also be reviewed for quality assurance and staff training purposes.

Marketing Communications

With your consent, we may use your contact details to send you information about 16bd promotions, new game launches, BPL cricket betting offers, seasonal bonuses, and other news relevant to your interests as a player. You may withdraw this consent at any time by updating your preferences in Account Settings or by contacting [email protected]. Withdrawing marketing consent does not affect your account or your ability to use the Platform.

Legal & Regulatory Compliance

We are required to retain certain categories of personal data — particularly identity records, transaction logs, and KYC documents — for defined periods to comply with our legal and regulatory obligations. This retention continues even after your account is closed. Please see Section 6 for full details on our retention periods.

16bd operates as part of an ecosystem of service providers that are necessary to deliver the Platform. In certain circumstances, we share personal data with trusted third parties, but only to the extent necessary and only under strict contractual data protection obligations. The categories of third parties with whom we may share data are as follows:

Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with payment providers including bKash, Nagad, Rocket (DBBL), Upay (UCB), Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what each provider requires to authenticate and settle the transaction. Each payment provider operates under its own privacy policy and data security standards.

Game Content Providers

The 16bd Platform integrates games from third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you play a game powered by one of these providers, your gameplay data (such as bet amounts, game round results, and session duration) may be processed by the relevant provider's systems. This is necessary to deliver the game and settle outcomes correctly.

Identity Verification Services

For KYC purposes, we may share identity document data with third-party verification services that specialise in document authentication and age verification. These services process your data solely for the purpose of confirming your identity and are contractually prohibited from using it for any other purpose.

Legal & Regulatory Disclosure

16bd may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we receive a lawful order, warrant, or legal obligation to do so. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify you of the disclosure.

Business Transfers

In the event that 16bd undergoes a merger, acquisition, or transfer of its Platform assets to another entity, personal data held by 16bd may be transferred as part of that transaction. We will notify affected players of any such transfer and ensure that the receiving entity is bound by data protection obligations no less protective than those in this Policy.

As a 16bd player, you hold a number of rights in relation to your personal data. These rights may be exercised at any time by contacting the 16bd support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request". We will acknowledge all requests within 5 business days and provide a substantive response within 30 days. In complex cases, this period may be extended by an additional 30 days, in which case we will notify you of the extension.